Pānui
4notify Aotearoa New Zealand · New Zealand Gazette
OFFICIAL · NZ Post · Aramex NZ · CourierPost · Fastway
Pānui No
PAN-NZ-006
Date
2026-05-27
Status
In force
Category
Logistics

Dispatch, delivery-window and pick-up notices: NZ Post, Aramex NZ, CourierPost and Fastway

New Zealand ships well over a hundred million parcels a year across NZ Post, CourierPost, Aramex New Zealand and Fastway. 4notify normalises carrier-side parcel events into a single envelope schema and delivers out-for-delivery, delivered and pick-up alerts with SMS keywords (RESCHEDULE, PICKUP).

SMSPushEmail
Preamble

Section 1 — Pursuant to the Postal Services Act 1998, the Fair Trading Act 1986 and carrier-to-sender agreements, this Pānui is issued concerning the normalisation and delivery of courier events.

Legislative basis
Postal Services Act 1998

Governs postal operators including NZ Post and the registration of postal services in New Zealand.

Fair Trading Act 1986

Prohibits misleading delivery representations; underpins accurate delivery-window and status messaging.

Consumer Guarantees Act 1993

Delivery within a reasonable time and remedies where goods are not delivered as agreed.

Implementation
01

Carrier webhook normalisation

4notify ingests NZ Post, CourierPost, Aramex NZ and Fastway webhooks and converts them into a single canonical envelope.

02

Pick-up point pre-authorisation

A customer SMS reply (PICKUP YES) is captured and relayed to the carrier API before delivery.

03

Delivery-window despatch

A two-hour delivery window is sent 60 minutes before it opens, with a one-touch reschedule link.

04

Delivered + proof of delivery

Delivery confirmation includes a proof-of-delivery photo URL where the carrier supports it; 28-day envelope retention.

Delivery envelope
json
{
  "event": "courier.out_for_delivery",
  "carrier": "courierpost",
  "tracking": "NZ1234567890123",
  "window_start": "2026-05-27T14:00:00+12:00",
  "window_end": "2026-05-27T16:00:00+12:00",
  "customer_options": {
    "reschedule_url": "https://nzpost.co.nz/track/NZ1234567890123",
    "pickup_available": true
  },
  "channels": ["sms", "push"]
}
Sample message
SMS

CourierPost: your parcel arrives today between 2–4pm. Reply RESCHEDULE TUE to change, or PICKUP YES to collect from a depot. Track: nzpost.co.nz

Compliance checklist
  • Four carrier webhooks normalised into one envelope
  • SMS keyword parser (PICKUP, RESCHEDULE) implemented
  • Pick-up pre-authorisation relayed to carrier APIs
  • 28-day envelope retention documented under the Fair Trading Act
The 4notify difference

4notify is the only A2P provider that normalises the four major New Zealand courier networks into a single canonical envelope and parses SMS keywords back into each carrier's reschedule API.

Frequently asked questions
Can customers reschedule by SMS?

Yes — keyword replies (RESCHEDULE TUE, PICKUP YES) are parsed by 4notify and relayed to the carrier API where the carrier supports inbound updates.

Do all carriers send the same events?

No — event coverage varies. 4notify normalises to a shared envelope; missing events are synthesised by polling where the carrier API allows it.

Notified by
4notify Operations Office
2026-05-27 · PAN-NZ-006

Start for free

14 days, no card required. New Zealand-hours support.

Other pānui in this edition