The Kenya Gazette
4notify Kenya · Published by Authority
GAZETTE NOTICE · Posta Kenya · G4S · Sendy
Gazette No
KG-KE-006
Date
2026-05-27
Status
In force
Category
Logistics

Parcel, dispatch and pickup-point notices: Posta Kenya, G4S, Sendy and private couriers

Kenya moves millions of parcels a year across the universal postal operator Posta Kenya, the G4S courier network, on-demand platforms like Sendy and private dispatch. 4notify normalises carrier-side events into one envelope schema and delivers out-for-delivery, delivered and pickup-point notices with SMS keywords (CHANGE, PICKUP).

SMSPushEmail
Preamble

Section 1 — IN EXERCISE of the powers conferred by the Kenya Information and Communications Act (Cap. 411A) and the contracts between the dispatch networks and the sender, this Gazette Notice is issued concerning the normalisation and delivery of parcel events.

Statutory basis
Kenya Information and Communications Act (Cap. 411A)

Universal postal-service obligation of Posta Kenya and regulation of the sector.

Consumer Protection Act, 2012

Delivery rights: timelines, right of withdrawal and undelivered goods.

Implementation
01

Carrier webhook normalisation

4notify receives webhooks from Posta Kenya, G4S, Sendy and private dispatch; it converts them into a single envelope.

02

Pickup-point pre-confirmation

The customer's reply (PICKUP YES) is captured and forwarded to the carrier API ahead of dispatch.

03

Delivery-window notice

Sent 60 min before the two-hour window opens; one-tap rescheduling link.

04

Delivered + photo proof

Delivery confirmation with a photo-proof URL (where the carrier supports it); envelope retained for 28 days.

Delivery envelope
json
{
  "event": "parcel.out_for_delivery",
  "carrier": "posta_kenya",
  "tracking": "RR123456789KE",
  "window_start": "2026-05-27T14:00:00+03:00",
  "window_end": "2026-05-27T16:00:00+03:00",
  "customer_option": {
    "reschedule_url": "https://posta.co.ke/track/RR123456789KE",
    "pickup_point_available": true
  },
  "channels": ["sms", "push"]
}
Sample message
SMS

Posta Kenya: your parcel arrives today between 2 and 4 pm. To change reply CHANGE TUESDAY. To leave it at a pickup point reply PICKUP YES. Track: posta.co.ke

Compliance checklist
  • Carrier webhooks normalised into a single envelope
  • SMS keyword parser (PICKUP, CHANGE) implemented
  • Pickup-point pre-confirmation forwarded to carrier APIs
  • 28-day envelope custody documented
The 4notify difference

4notify is the only A2P provider that normalises the major Kenyan dispatch networks into a single canonical envelope and parses SMS keywords back to each carrier's rescheduling API.

Frequently asked questions
Can customers reschedule by SMS?

Yes — keyword replies (CHANGE TUESDAY, PICKUP YES) are parsed by 4notify and forwarded to the carrier API where it supports inbound updates.

Do all carriers emit the same events?

No — event coverage varies. 4notify normalises to a shared envelope; events not emitted are synthesised by polling (where the carrier API allows).

Published
4notify Operations Department
2026-05-27 · KG-KE-006

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