Bando
4notify Malta · By the Grace of the Order
PROCLAMATION · MaltaPost · DHL · Express couriers
Bando No
BND-MT-006
Date
2026-05-28
Status
In force
Section
Logistics

Parcel, dispatch and collection-point notices: MaltaPost universal service, DHL Malta and the island couriers

Malta moves several million parcels every year between the universal postal service MaltaPost (designated under Cap. 254), the international integrators DHL and FedEx, and the island couriers. 4notify normalises carrier events into a single envelope schema and delivers out-for-delivery, delivered and collection-point notices with SMS keyword handling (RESCHEDULE, PICKUP) — useful on an archipelago where Gozo dispatch routes through Mġarr and the ferry adds a leg.

SMSPushEmail
Preamble

Article 1. — By the Grace of the Order, and pursuant to the Postal Services Act (Cap. 254) of the Laws of Malta and the contracts between transport networks and the consignor, this present Bando is hereby published touching upon the normalisation and delivery of parcel events.

Citations to statute
Cap. 254 — Postal Services Act

Universal postal service obligation of MaltaPost and licensing regime for postal operators in Malta.

Cap. 378 — Consumer Affairs Act

Consumer-protection rights on delivery: time-window, right of withdrawal, non-delivered goods.

Articles
01

Carrier webhook normalisation

4notify ingests webhooks from MaltaPost, DHL Malta, FedEx and the island couriers; it converts them into a single canonical envelope so the downstream notification template does not care about the carrier.

02

Collection-point pre-confirmation

The customer's keyword response (PICKUP YES) is captured and forwarded to the carrier API before the delivery attempt, saving the run on a vacant Gozo address.

03

Delivery-window notice

Sent 60 minutes before the 2-hour window opens; one-tap reschedule link; Gozo-specific window accounting for the Mġarr–Ċirkewwa ferry crossing.

04

Delivered with photo proof

Delivery confirmation with photo-proof URL (where the carrier supports it); envelope retained for 28 days and queryable by tracking ID for dispute resolution.

Delivery envelope
json
{
  "event": "parcel.out_for_delivery",
  "carrier": "maltapost",
  "tracking": "RR123456789MT",
  "window_start": "2026-05-28T14:00:00+02:00",
  "window_end": "2026-05-28T16:00:00+02:00",
  "customer_action": {
    "reschedule_url": "https://maltapost.com/track/RR123456789MT",
    "pickup_point_available": true,
    "gozo_ferry_leg": false
  },
  "channels": ["sms", "push"]
}
Sample message
SMS

MaltaPost: your parcel arrives today between 2 and 4 pm. To reschedule reply RESCHEDULE TUESDAY. To divert to a pickup point reply PICKUP YES. Track maltapost.com/t/abc

Compliance checklist
  • All carrier webhooks normalised to a single canonical envelope
  • SMS keyword parser (PICKUP, RESCHEDULE) wired
  • Collection-point pre-confirmation forwarded to carrier APIs
  • Envelope retained for 28 days for dispute resolution
The 4notify Difference

4notify is the only A2P provider that normalises the leading Maltese parcel networks into a single canonical envelope and parses SMS keywords into each carrier's reschedule API, with explicit Gozo ferry-leg accounting.

Frequently asked questions
Can customers reschedule by SMS reply?

Yes — keyword responses (RESCHEDULE TUESDAY, PICKUP YES) are parsed by 4notify and forwarded to the carrier API when the carrier supports inbound updates. For Gozo addresses the parser also recognises FERRY DELAY.

Do all carriers emit the same events?

No — event coverage varies. 4notify normalises into a shared envelope; events not emitted natively are synthesised via polling (where the carrier API permits).

Proclaimed
4notify Office of Operations
2026-05-28 · BND-MT-006

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