Cert. No.
CY-NTF-005
Flag State
CY
Issued
2026-05-26
Rev.
Α

Entry 05 of 08 · Tourism

RegisteredWhatsAppSMSEmail

Booking confirmations for hotels & villas in Paphos, Limassol, Ayia Napa

4notify lets hoteliers and villa owners in Cyprus send guests a full check-in package: address, map, smart-lock code, pickup times, and quick answers to common questions (Wi-Fi, parking, pool hours). WhatsApp first for international guests (~85% penetration among Cyprus tourists), SMS fallback.

Context

Cyprus receives >4M tourists annually, with average group size 2.8. Small and mid-size owners can't staff a 24/7 front desk — pre-arrival digital communication becomes a differentiator on Booking.com, Airbnb and Vrbo.

Legal framework

Ν. 44(Ι)/2021 — Νόμος Ξενοδοχείων Κύπρου

Duty to provide written booking confirmation on a durable medium.

GDPR άρθρο 6(1)(b) + CPDP κατευθυντήριες 2/2019

Data processing for contract performance; retention max 12 months after check-out.

Κανονισμός Τουρισμού 2023/4 — Cyprus Tourism Organisation

Guest data registration in the CYstat system within 24 hours of check-in.

Voyage

Booking webhook from PMS / channel manager

Out-of-the-box support for Booking.com, Airbnb, Mews, Cloudbeds, eviivo. Payload carries guest_name, language_pref, arrival_date, room_id.

Three-step messaging schedule

T-7d: destination overview; T-1d: smart-lock code + check-in instructions; T+2h post check-in: „Everything OK?" survey.

Smart-lock integration

Webhook integration with Nuki, August, TTLock — the code is valid from arrival_date 14:00 to departure_date 11:00.

Multilingual responses

FAQ bot in el / en / ru / de / fr — English defaults for everyone else. Quick-reply buttons for „Wi-Fi", „Pool", „Parking".

Code

json
{
  "template": "checkin_t_minus_1d",
  "channels": ["whatsapp", "sms"],
  "recipient": {
    "name": "James O'Connor",
    "phone": "+447712345678",
    "lang": "en"
  },
  "booking": {
    "ref": "VIL-PAF-2026-3892",
    "property": "Villa Aphrodite, Coral Bay",
    "arrival": "2026-06-14T14:00:00+03:00",
    "smart_lock_code": "8421"
  },
  "links": {
    "map": "https://maps.example.cy/coralbay-aphrodite",
    "wifi": "https://stay.example.cy/wifi/VIL-PAF-2026-3892"
  }
}