Lesson No.
LIÇÃO-PT-006
🇵🇹
PT
Date
2026-05-26
06
Lesson 06 of 08 · Logistics
PublishedSMSEmailWhatsApp

CTT and couriers: parcel notifications for Portuguese e-commerce

CCTT Correios de Portugal processes >100M parcels yearly. Together with DPD, GLS, Seur, MRW, NACEX and Chronopost it covers 95% of Portuguese e-commerce. 4notify integrates tracking via courier webhooks with SMS, email and WhatsApp.
Context

Traditional email tracking has 30% spam rate. SMS with tracking link has 95% open rate and cuts support calls by 40%.

Legal framework
Lei n.º 17/2012 — Bases do serviço postal

Requires tracking availability as part of delivery.

Lesson (steps)
01

Courier webhook integrations

Out-of-the-box: CTT, DPD, GLS, Seur, MRW, NACEX, Chronopost.

02

Status flow notifications

shipped → in transit → at depot → out for delivery → delivered.

03

Ponto CTT / locker pickup

Dedicated notifications for Ponto CTT and automated lockers.

Code
json
{ "template": "shipment_out_for_delivery", "channels": ["sms"], "recipient": { "phone": "+351912345678" }, "shipment": { "id": "CTT-2026-481923", "courier": "CTT", "estimated_arrival": "2026-05-27T14:00:00+01:00", "track_url": "https://ctt.pt/track/481923" } }
Sample message
SMS

CTT: Your parcel CTT-2026-481923 arrives today by 14:00. Track: ctt.pt/track/481923

Checklist
  • Courier webhook live
  • pt/en/es templates for Iberian markets
What 4notify does differently

Native integration with 7 Portuguese couriers + Ponto CTT/locker support.

FAQ
Cross-border ES/EU shipments?

Yes, with automatic routing per recipient country.

Start free

14 days, no card. Support in Portuguese and English.

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