Protocol No.
P-AL-003
Sigil
Hospitality
Issued
2026-05-26
03
Protocol 03 of 08 · Tourism
ApprovedWhatsAppSMSEmail

Booking confirmations for Sarandë, Vlorë, Durrës — WhatsApp + SMS

Albania welcomed 9M tourists in 2024 and the sector grows >15% yearly. 4notify lets hoteliers and villa owners send a complete check-in package: address, map, smart-lock code, hours. WhatsApp first for international guests (>80% penetration), SMS fallback.

Duty

Small owners can't staff 24/7 front desk — pre-arrival digital comm is the differentiator on Booking.com, Airbnb, Vrbo.

Legal framework
Ligji 93/2015 — Turizmi në Shqipëri

Written confirmation duty on durable medium.

Ligji 9887/2008 — Mbrojtja e të dhënave personale

Max 12-month retention after check-out.

Steps
01

PMS / channel manager webhook

Out-of-the-box: Booking.com, Airbnb, Mews, Cloudbeds, eviivo.

02

Three-step message schedule

T-7d: destination info; T-1d: smart-lock code + instructions; T+2h post check-in: 'Everything OK?' survey.

03

Smart-lock integration

Webhook with Nuki, August, TTLock — code valid from arrival 14:00 to departure 11:00.

04

Multilingual responses

FAQ bot in sq / en / it / de / fr — English default. Quick-reply for 'Wi-Fi', 'Pool', 'Parking'.

Code
json
{
  "template": "checkin_t_minus_1d",
  "channels": ["whatsapp", "sms"],
  "recipient": { "name": "James O'Connor", "phone": "+447712345678", "lang": "en" },
  "booking": {
    "ref": "VIL-SAR-2026-3892",
    "property": "Villa Onufri, Ksamil",
    "arrival": "2026-06-14T14:00:00+02:00",
    "smart_lock_code": "8421"
  },
  "links": { "map": "https://maps.example.al/ksamil-onufri", "wifi": "https://stay.example.al/wifi/VIL-SAR-2026-3892" }
}
Sample message
WhatsApp

Villa Onufri: Tomorrow we're expecting you! Address: Ksamil 14. Lock code: 8421. Entry after 14:00. Wi-Fi: stay.example.al/wifi.

Verification list
  • Connect to PMS (Mews / Cloudbeds / eviivo)
  • WhatsApp Business verified template approval
  • GDPR retention 12 months after check-out
What 4notify does differently

Meta-approved WhatsApp templates + off-the-shelf smart-lock — from booking to working check-in in <30 min setup.

FAQ
What if guest has no WhatsApp?

4notify checks WhatsApp Business via number. If unavailable, auto SMS + email fallback.

How is seasonal volume handled?

No rate limits at peak. Queue-based architecture prioritises T-1d.

Start free

14 days, no card. Support in Albanian and English.

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