Tablet No.
PLOČA-HR-007
🇭🇷
HR
Carving date
2026-05-26
07
Tablet 07 of 08 · Logistics
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Hrvatska pošta and couriers: parcel tracking for Croatian e-commerce

PHrvatska pošta processes >50M parcels yearly. Together with DPD, GLS, Overseas Trade and Tisak Paket they cover 95% of Croatian e-commerce. 4notify integrates tracking via courier webhooks with SMS, email and Viber (regionally popular).
Context

Traditional email tracking has 30% spam rate. SMS with tracking link has 95% open rate and cuts support calls by 40%.

Legal framework
Zakon o poštanskim uslugama (NN 144/2012)

Tracking mandatory as part of delivery.

Steps
01

Courier webhook integrations

Out-of-the-box: Hrvatska pošta, DPD, GLS, Overseas Trade, Tisak Paket.

02

Status flow notifications

shipped → in transit → at depot → out for delivery → delivered.

03

Lockers / pickup points

Notifications for Tisak Paketomati and pickup points with QR code.

Code
json
{ "template": "shipment_out_for_delivery", "channels": ["sms"], "recipient": { "phone": "+385912345678" }, "shipment": { "id": "HP-2026-481923", "courier": "Hrvatska_posta", "estimated_arrival": "2026-05-27T14:00:00+02:00", "track_url": "https://posta.hr/track/481923" } }
Sample message
SMS

Hrvatska pošta: Your parcel HP-2026-481923 arrives today by 14:00. Track: posta.hr/track/481923

Checklist
  • Courier webhook live
  • hr/en templates + Viber Business for region
What 4notify does differently

Native integration with 5 Croatian couriers + Tisak Paketomat support + Viber Business for region.

FAQ
Cross-border BIH/RS/ME?

Yes, with automatic routing per recipient country.

Start free

14 days, no card. Support in Croatian and English.

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