Tablet No.
PLOČA-HR-006
🇭🇷
HR
Carving date
2026-05-26
06
Tablet 06 of 08 · Tourism
InscribedWhatsAppSMSEmail

Adriatic bookings: Dubrovnik, Split, Hvar, Istra — WhatsApp + SMS check-in

JCroatia receives ~20M tourists yearly, 95% on coast. Private hosts (>100k units) lack 24/7 reception — digital pre-arrival comm is key. 4notify integrates with Booking.com, Airbnb, Vrbo, Mews, Cloudbeds with T-7d, T-1d, T+2h post check-in flows.
Context

Small hosts in Dubrovnik or Hvar have no reception. Pre-arrival WhatsApp with address, lock code and Wi-Fi is the difference between 4- and 5-star Booking review.

Legal framework
Zakon o turizmu (NN 130/2017)

Mandatory written booking confirmation on durable medium.

GDPR — 12 mjeseci retencija nakon check-out

Guest data destroyed after 12 months.

Steps
01

PMS / channel manager webhook

Out-of-the-box: Booking.com, Airbnb, Vrbo, Mews, Cloudbeds, eviivo.

02

3-step message flow

T-7d destination info; T-1d smart lock code; T+2h 'Everything OK?'.

03

Smart-lock integration

Webhook with Nuki, August, TTLock — code valid check-in 14:00 to check-out 11:00.

Code
json
{ "template": "checkin_t_minus_1d", "channels": ["whatsapp", "sms"], "recipient": { "name": "James O'Connor", "phone": "+447712345678", "lang": "en" }, "booking": { "ref": "VIL-DBR-2026-3892", "property": "Villa Adriatica, Dubrovnik", "arrival": "2026-06-14T14:00:00+02:00", "smart_lock_code": "8421" } }
Sample message
WhatsApp

Villa Adriatica: Tomorrow we're expecting you! Address: Dubrovnik 14. Lock code: 8421. Check-in after 14:00. Wi-Fi: stay.example.hr/wifi

Checklist
  • PMS integration active
  • WhatsApp Business templates approved
What 4notify does differently

Meta-approved WhatsApp templates + off-the-shelf smart-lock — from booking to working check-in in <30 min.

FAQ
What if guest has no WhatsApp?

4notify checks WhatsApp Business by number. If unavailable, auto SMS + email fallback.

Start free

14 days, no card. Support in Croatian and English.

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