De Notify-Staatscourant
Uitgegeven krachtens Koninklijk Besluit · Koninkrijk der Nederlanden
OPENBAAR · PostNL · DHL Parcel NL · Bol.com
No.
Stcrt-NL-005
Date
2026-05-27
Effective
2026-01-01
Status
In force

Delivery alerts and Track & Trace across PostNL, DHL Parcel NL, Bol.com Fulfilment, DPD NL and DHL eCommerce

The Netherlands ships over 700 million parcels a year through five main networks: PostNL (universal service), DHL Parcel NL, Bol.com Fulfilment, DPD NL and DHL eCommerce. 4notify normalises carrier webhooks to a single envelope schema and delivers delivery alerts with reschedule options via SMS keywords (WO, NB, RS).

SMSPushEmail
Preamble

Pursuant to the Postal Act 2009 article 16 (PostNL universal service) and contractual relationships between senders and the named carrier networks, the Ministry of Economic Affairs and Climate Policy issues the following Notice on the normalisation and delivery of carrier events by 4notify.

Cited statutes
Postwet 2009 artikel 16

PostNL universal service for letters and parcels in the Netherlands.

BW 7:9 (consumentenkoop)

Statutory delivery rights: 30-day delivery default, right to refund on non-delivery.

Implementation
01

Carrier webhook normalisation

4notify ingests PostNL Mailbox, DHL Parcel My Account, Bol.com Fulfilment, DPD NL and DHL eCommerce webhooks; converted to a single envelope.

02

Reschedule options via SMS keywords

Customer reply (WO DI, NB 47, RS) parsed and propagated to carrier API.

03

Out-for-delivery window

2-hour window dispatched 60 min before opening; one-click reschedule link to carrier portal.

04

Delivered + photo proof

Delivery with photo proof URL (where carrier supports); 28-day envelope retention per BW 7:9.

Delivery envelope
json
{
  "gebeurtenis": "aflevering.onderweg",
  "carrier": "postnl",
  "track": "3SKEKL123456789",
  "venster_start": "2026-05-27T14:00:00+02:00",
  "venster_einde": "2026-05-27T16:00:00+02:00",
  "klant_opties": {
    "wijzigen_url": "https://postnl.nl/track/3SKEKL123456789",
    "buren_toegestaan": true
  },
  "kanalen": ["sms", "push"]
}
Sample message
SMS

PostNL: Parcel today 14-16h. Reschedule? Reply RS DI / WO / DO. NB 47 for neighbour #47. Track: postnl.nl/3SKEKL123456789

Compliance checklist
  • Five carrier webhooks normalised to canonical envelope
  • SMS keyword parser (WO, NB, RS) deployed
  • Neighbour / reschedule pre-authorisation propagated to carrier APIs
What 4notify does differently

4notify is the only A2P service provider that normalises all five major Dutch parcel networks plus Bol.com Fulfilment into a single canonical envelope with SMS keyword parsing back to each carrier reschedule API.

Frequently asked questions
Can customers reschedule via SMS?

Yes — keyword replies (WO DI, NB 47, RS) are parsed and propagated to carrier API where the carrier supports inbound updates.

Issued by Royal Decree of
the Notify Ministry of Notices
2026-05-27 · Stcrt-NL-005

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